HBG Gaming manages 18 of the best Bingo Halls on the Italian market, with over 6,000 seats, 780 New Slot (AWP) and Videolottery (VLT) machines installed inside them and dedicated corners for taking sports and virtual bets.



HBG Gaming, through its subsidiary HBG Connex S.p.A., connects over 36.000 NewSlot AWP machines, spread over 9.372 locations with over 500 partner operators, to its telematic network.

customercareDedicated Support

The dedicated support offered by HBG Gaming to its business partners is one of the company’s strong points: featuring a multi-level structure, it is composed of a Customer Service Department, a Technical Help Desk and a Team of Specialists.

Experience, preparation and quality of service are the pivotal values on which HBG Gaming has based its relationship with its business partners for years, always listening to and answering their needs in a fast and effective manner.

retetelematicaTelematic Network

The network connecting the New Slot AWP machines is highly innovative: designed by Ericsson Telecomunicazioni S.p.A. to cutting-edge technological standards, it allows the devices to be monitored in real time and have this data transmitted to the licensed operator’s data processing system and the centralised Italian state revenue system.

deskThe HBG DESK portal

Desk is the dedicated web portal for remote management of the New Slot AWP machines. Equipped with a clear and intuitive interface, it allows the operator to perform all operations with just a few clicks, 24/7/365.

A huge range of functionality is offered, allowing management of administrative practices, interrogation of New Slot machines and access points to read their location and meters, displaying and printing off reports, and much more besides.



In 2009 HBG Gaming acquired the rights to install 4.798 Videolottery terminals, which are currently distributed across Italy via three gaming platforms, Novomatic – the world leader – Spielo and Mercure Inspired.

Dedicated support

Thanks to a highly experienced team, HBG Gaming is able to offer customised solutions to meet all needs, satisfying any request relating to VLTs: installation, testing, software and hardware support, and marketing.

Network platform and infrastructure

The solutions on offer are at the cutting edge, and use dedicated broadband connections to guarantee network stability and security.

Each gaming hall has a local control system installed, offering simple and effective management of the equipment present in the location: management of terminals, users, authorisations and alarms; management of the gaming parameters and jackpots; management of statistics and reporting for all activities; game downloads and remote control.

Games and payment systems

The games library includes internationally successful titles, as well as titles developed specifically for the Italian market, thus offering a huge choice to the operator so they can satisfy even the most demanding gamers.

The payment systems supported by the VLTs are the most secure and widespread on the market: Ticket-based (TITO: Ticket-In, Ticket-Out) systems.

VLT Manager System (VMS)

This is the online solution for the gaming hall manager, through which it is possible to manage the hall’s details, view reports on games and winnings, perform calculations for one-off withdrawal tax, Customs and Monopoly Agency subscription fees, etc., print off periodic statements and daily reports for one or more gaming halls, even for specific periods.



The gaming platform “QuiGioco”, both advanced and reliable, guarantees high security standards in full compliance with the legality and requirements of State Monopolies.



HBG Gaming through HBG Online Gaming S.r.l. has expanded its offer by participating in the selection via the concession system of public gaming establishments, by opening 52 gaming shops.